2021/12/10
Do you know Kyoto has places where you can go and ask for advice regarding daily life problems? It is important to have such contact information, especially for international students who are away from their families and hometown.
Maybe you just came to Kyoto and don’t have close friends to talk to when you have some problems, your problem is something that you don’t want to discuss with your friends, or so on. The situation would vary. In such a case, you may use consultation services provided by Kyoto City and Kyoto Prefecture.
If you prefer telephone counseling, Yorisoi Hotline provides a telephone counseling service in multiple languages.
Also, there is a high chance that your school carries such a service, so please check the contact information (Email and telephone number) just in case you need it!
Kyoto City International Foundation (International House) https://www.kcif.or.jp/en
〇Guidance for Daily Life
You can consult with volunteer staff regarding various daily topics in multiple languages shown below by using a translation service through a tablet computer.
Languages: Japanese, English, Chinese, Korean, Vietnamese, Nepali, Indonesian, Tagalog, Thai, Portuguese and Spanish
Date and Time: Between 9 am and 9 pm from Tuesday to Sunday
*the community house is closed on Monday and year-end and new-year holidays.
Reservation: Not required
Fee: Free
Contact: 075-752-3511
〇Administrative Interpretation and Counseling Service for Non-Japanese
You can get advice on administrational concerns such as procedures at a municipal office.
A three-way calling system for this service allows you to communicate in English and Chinese.
Tel: 075-752-1166 *this consultation is only available on the phone.
Date and Time: Between 9 am and 5 pm from Tuesday to Sunday
*the community house is closed on Monday and year-end and new-year holidays.
Language: Japanese (Tue-Sun), English (Tue, Wed and Thu), Chinese (Wed and Fri)
Reservation: Not required
Fee: Free *any telephone cost must be borne by the caller.
You can consult with them regarding any troubles related to your daily life, in person at the center or on the phone.
Kyoto Prefectural International Center https://www.kpic.or.jp/english/information/livingconsultation.html
Languages: Japanese, English, Chinese, Korean, Vietnamese, Nepali, Indonesian, Tagalog, Thai, Portuguese, Spanish, Khmer (Cambodian), Myanmar, Mongolian, Russian, Malay, Sinhala, French, German and Italian
Date and Time: 10 am to 5 pm, almost every day except for the second and fourth Tuesday of every month, national holidays, and the year-end/new year holidays
Reservation: Not required
Fee: Free
Contact: 075-343-9666
Multi-language telephone counseling service on various topics including visa status, daily life, and mental health issue is available every day.
Yorisoi Hotline website https://www.since2011.net/yorisoi/en/
Yorisoi Hotline Facebook https://www.facebook.com/yorisoi2foreign
Tel：0120-279-338（For service in foreign languages, please press 2 after the guidance.）
Languages: English, Chinese, Korean, Tagalog, Portuguese, Spanish, Thai, Vietnamese, Nepali, Indonesian
Date and Time: Every day from 10 am to 10 pm ※The available languages vary depending on time and day. Please check the language schedule on their website.
Reservation: Not required
Fee: Free
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